M-Score (Mobile Phone Scorecard) is a new platform that allows citizen to provide feedback about public services via phone survey. The project started in 2014 with Quang Tri being the first province to implement. During the first stage, the project assesses the performance of the one-stop system in the area of administrative procedures. In 2015, M-Score was introduced and implemented in the second province – Quang Binh.
The Justice Index is the result of a collaborative effort between the Viet Nam Lawyers’ Association (VLA), the Centre for Community Support Development Studies (CECODES), the Viet Nam Union of Science and Technology Associations, and the United Nations Development Programme (UNDP) in Viet Nam since 2010. The Justice Index introduces a new approach to the assessment of the ongoing legal & judicial reform process. It gives stakeholders a chance to assess and monitor positive changes in law enforcement and rights’ protection in Viet Nam.
Since 2009, the United Nations Development Programme (UNDP), in collaboration with the Viet Nam Fatherland Front (VFF) and the Centre for Community Support and Development Studies (CECODES), has developed the Vietnam Provincial Governance and Public Administration Performance Index (PAPI). PAPI is aimed to gauge the perception and experience of non-state actors, in particular of citizens regarding local governance and public administration performance at the provincial level.
